Now with AI Agents

Where Humans and
Agents Work Together

The collaborative workspace for modern service teams. Manage tickets, knowledge, and time while AI agents handle the repetitive work.

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JD

Clients

Acme Corporation

Active
Email
contact@acme.com
Contact Number
+1 (555) 123-4567

TechBase Solutions

Active
Email
support@techbase.io
Contact Number
+1 (555) 987-6543

DataSync Pro

Inactive
Email
hello@datasync.pro
Contact Number
+1 (555) 456-7890
Timers (2)
Acme Corp
Server maintenance...
02:34:18
TechBase
Email setup...
00:45:32
The Problem

Work Is Fragmented

Service teams today juggle too many tools. Tickets in one system, emails in another, knowledge scattered across documents, time tracking done manually.

Context switching kills productivity
Hours wasted on repetitive tasks
Knowledge gets lost between tools
Zendesk
Tab 1 of 6
Outlook
Confluence
Features

Everything You Need in One Place

Zelio combines tickets, knowledge, time tracking, and client management into a single unified workspace.

Ticket Management

Track service requests from creation to resolution with flexible Kanban and list views.

Knowledge Base

Document solutions in a rich, searchable knowledge system that grows with your team.

Time Tracking

Run multiple timers and track billable work across clients and tasks automatically.

Email Integration

Keep communication history connected to tickets and documentation automatically.

Client Management

Organize work by client organizations with complete visibility into relationships.

And Much More

Reports, automation, integrations, and AI-powered features to supercharge your workflow.

Triage Agent

Auto-classifies and prioritizes tickets

Knowledge Agent

Suggests relevant documentation

Draft Agent

Writes response drafts for you

Automation Agent

Handles repetitive workflows

AI-Powered

Meet Your AI Agents

Zelio's AI agents work alongside your team, handling repetitive tasks while humans stay in control of what matters.

Always Learning

Agents learn from your team's work to get better over time.

Human in Control

Review and approve every agent action before it happens.

24/7 Available

Agents work around the clock to triage and prepare work.

Simple Process

How It Works

A seamless collaboration between your team and AI agents.

STEP 1

Ticket Arrives

New support requests flow in via email, web forms, or integrations. Everything lands in one unified inbox.

New
STEP 2

AI Agent Triage

Our AI instantly classifies, prioritizes, and routes tickets. It suggests assignments and drafts responses.

Classified as "Technical"
Priority: High
Assigned to Sarah
STEP 3

Human Resolution

Your team reviews AI suggestions, adds expertise, and resolves tickets faster with intelligent assistance.

SK
Sarah Kim
Reviewing...

Ready to see it in action?

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Built for Service Teams

Designed for organizations that manage ongoing client work.

MSPs

Track tickets, manage clients, and ensure accurate billing.

IT Support

Streamline support workflows and capture knowledge.

Agencies

Manage client work, track time, and document processes.

Consultants

Coordinate tasks, communication, and expertise.

Loved by Teams

See what service teams are saying about Zelio.

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"Zelio cut our ticket response time in half. The AI agents handle triage so our team can focus on solving complex issues."

JM
James Mitchell
CTO, TechFlow MSP
{[1,2,3,4,5].map(i => ( ))}

"Finally, a platform that understands service teams. The AI draft agent alone saves us hours every week."

SK
Sarah Kim
Director, CloudSync Support
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"We replaced 4 tools with Zelio. Our team loves having everything in one place, and the AI features are genuinely helpful."

MR
Michael Rodriguez
CEO, DataPro Consulting

Ready to Transform Your Service Team?

Join thousands of teams already using Zelio to deliver better service, faster.

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